Islami Bank Bangladesh Limited-IBBL Customer Service

Call Center will help Clients

After dialing 16259 or (+8802) 8331090 clients can avail their required services by selecting different options. Flow chart for common services as below:

# Current Balance Check
16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 1 → 2 for SMS

# Mini-statement Check
16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 2 → 2 for sms /or 3 for e-mail

# Fund Transfer purpose
16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 3 → 1 for transfer, 2 for new OTP → Destination A/C no. # → amount # → 1 for confirmation → OTP, 2 for Cancel.

# For Mobile Recharge
16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 4 → 1 for own Mobile number & 2 for Others Mobile number → 1 for post-paid & 2 for pre-paid → Mobile No. (if other) → amount # → 1 for confirmation and 2 for cancel.

# Change TPIN
16259 → 6 → 2 → 11 digit A/C no. # → Old TPIN → New TPIN → Re enter New TPIN.

# For Customer Care help
16259 →1 or 2 (Language selection) → 0 (Zero)

www.islamibankbd.com